Frequently Asked Questions

Patients should come to VelocityCare for non-life threatening illnesses or injuries. Use the following guide to decide whether you should seek emergency care or urgent care:

Emergency Care

• Loss of consciousness
• Heart attack symptoms (severe chest pain)
• Stroke symptoms
• Moderate to severe difficulty breathing
• Uncontrollable bleeding
• Sudden, severe pain
• Poisoning
• Head trauma
• Vomiting blood or coughing up blood

Urgent Care

• Minor cuts and lacerations
• Sprains
• Earaches
• Upper respiratory illnesses, coughs, colds, and sore throats
• Skin rashes
• Insect bites and stings, minor animal bites
• Minor burns
• Minor infections

If you feel you have a severe or life-threatening health issue, call 911 or go to the nearest emergency department immediately for evaluation.

Our clinic is “first come, first served” with options to walk-in or reserve a spot online prior to arrival. Reserving a spot online is not considered an appointment, though you will choose a specific time to arrive. The Save a Spot feature allows our clinic to anticipate medical needs to ensure that everyone is seen with the shortest wait time possible. You may still have a short wait upon arrival. Please check location hours on our website before arriving onsite.

To schedule a video visit with a VelocityCare provider using MyChart, call 540-769-0985.

Or access 24/7 urgent care through our Carilion Now app.

Many insurance plans are accepted. Please check with your insurer to verify coverage before treatment. Our staff will be happy to check for you upon your arrival. Any co-payment required by your insurance plan will be collected at the time of service.

VelocityCare is an affordable, cost-effective alternative to an emergency room visit and is available when other care is not. The specific cost of a visit to one of our urgent care locations will vary depending on the care required and the services provided. We are committed to providing outstanding care with an outstanding value. Many insurance plans are accepted and substantial discounts are available for patients who prefer to pay out-of-pocket for their visit. VelocityCare will help you get the best value out of your health care dollar. 

VelocityCare utilizes board-certified physicians, as well as well-trained and qualified certified physician assistants and nurse practitioners.

VelocityCare offers limited vaccinations. Please call our locations for vaccine availability.

VelocityCare is the only urgent care in southwest Virginia with direct access to Carilion Clinic's comprehensive network of primary care and specialty care physicians. Our team will work with each patient to determine the best follow-up treatment. Your electronic medical record (EMR) is shared as appropriate with your medical providers to coordinate your care in the most efficient way.

As a part of Carilion Clinic, VelocityCare is connected to a name you know and trust when it comes to your family's health. That means you're connected through your personal electronic medical record to Carilion Clinic's network of physicians who work together to coordinate your care when you need it.

Because illnesses and injuries don't take holidays, we're here for you 365 days a year. Don't let an earache or minor cut send you to the emergency room, turn to VelocityCare. Please check the location for specific hours.

Yes, VelocityCare has state-of-the-art imaging and diagnostic equipment on-site, with results reviewed by a team of hospital-trained radiologists.

Yes, VelocityCare has laboratory services at all locations, staffed by a team of highly-trained technicians, who work alongside physicians and nurses to treat a wide-range of common illnesses. We have a direct relationship with the area's largest tertiary care lab provider to offer quick, cost-effective care when you need it.

Yes, VelocityCare offers flu vaccines at self-pay discount.

The goal of taking any medication is to feel better. But antibiotics aren’t always the answer. Learn more about antibiotic resistance and what you need to know when it comes to your kids and antibiotics.

COVID-19 asymptomatic and mildly symptomatic patients may be eligible for video visits. Mild symptoms include:

• Fever or chills 
• Cough 
• Fatigue 
• Muscle or body aches 
• Headache 
• New loss of taste or smell 
• Sore throat 
• Congestion or runny nose 
• Nausea or vomiting 
• Diarrhea 

This list does not include all possible symptoms. Also visit the CDC website to self-check symptoms. Seek immediate medical care for more severe or concerning symptoms. 

Patients and visitors are required to wear masks if experiencing congestion, a runny nose, cough or other respiratory issue. If you do not have a mask, a member of our team will give you one when you arrive.