New Options for Urgent Care Visits

What are the new options?

Our top priority remains the health and safety of our patients, staff and community. We are piloting an urgent care video visits program as an option to meet with your provider, safely from home.

Download the video visit app for Apple.

Download the video visit app for Android.

Call 540-961-8058 to find out if this is available at your preferred location to schedule an appointment.

When are video visits appropriate?

Schedule a video visit from home for many urgent care needs. You must have access to the appropriate technology (e.g.: a Windows or Mac desktop/laptop equipped with a webcam, microphone and speakers, or a SmartPhone.)

How do I connect?

Download the Vidyo Connect app for desktop or mobile and explore the features in the test link. Follow this step-by-step video for app installation. For technical support, call 1-866-865-3464. Contact VelocityCare to schedule the urgent care visit.

How will I be billed?

Currently, Medicare, Medicaid, and private insurers are all responding to the national emergency, with rapidly changing requirements for billing. While we anticipate that these visits will be covered by the insurers in the same manner as in person visits, this is not yet a certainty. It is also possible that you may be responsible for copays or coinsurance.